Shipping policy

Where we ship

Australia only. 

Dispatch

Orders are hand-filled, packed and dispatched from Sydney within 1–2 business days. Orders placed on weekends or public holidays are dispatched the next business day. You’ll get an email with tracking as soon as your parcel leaves us.

Occasionally a fragrance needs a fresh bottle opened before we can fill your order. If that’s going to add more than a day, we’ll email you rather than leave you guessing.

Rates and delivery times

Option	Cost	Typical delivery after dispatch
Standard	$11.00	3–7 business days
Standard	Free on orders over $80	3–7 business days
Express	$15.00	1–3 business days

Delivery times are Australia Post’s estimates, not guarantees. Regional and remote areas take longer, and December is slower everywhere.

Packaging

Every decant is sealed, cushioned and packed to survive the post. We don’t put branding on the outside of the parcel.

If your parcel goes missing or arrives damaged

Australia Post considers a parcel lost after a set holding period, so we can’t declare one missing the day it’s late.

If tracking hasn’t moved in 7 business days, email hello@vialperfumery.com with your order number and we’ll lodge an enquiry and keep you updated. If your parcel arrives damaged or leaking, send us a photo within 7 days and we’ll replace it. See our Refund policy.

Incorrect addresses

Please check your address at checkout. If a parcel is returned to us because the address was wrong or incomplete, we’ll happily resend it once you’ve paid postage again. If you spot a mistake before dispatch, email us straight away and we’ll correct it at no cost.